You will learn how to improve productivity, increase responsiveness, provide more choice to the customer, and deliver higher quality standards. In short, you will learn how to analyze business processes and how to improve them. Along the way, you will learn about topics such as Lean Operations, Six Sigma, and the Toyota production system, you will hear about bottlenecks, flows rates, and inventory levels. And, much, much more.
The course will be delivered by Christian Terweisch (The Wharton School)
Once the course is live, the best way for you to access the current lectures is to click on the "Week x" tab on the left tool-bar. Lectures will be released each week on the following schedule:
The course will be delivered by Christian Terweisch (The Wharton School)
Once the course is live, the best way for you to access the current lectures is to click on the "Week x" tab on the left tool-bar. Lectures will be released each week on the following schedule:
Module
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Key concepts / Learning Goals
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Release time
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1: Introduction and
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Four dimensions of performance
Efficient frontier
Overview of the course
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April 6, 2015
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Find a bottleneck
Compute throughput
Apply Little’s Law
Compute inventory turns
Deal with multiple flow units
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2: Productivity
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Understand the sources of waste
Balance a line and compute Takt time
Conduct an OEE analysis
Build a KPI tree
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April 13, 2015
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3: Variety
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Determine the impact of set-ups on capacity
Analyze set-ups, SMED
Strategies to deal with variety
Limitations to variety
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April 20, 2015
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4: Responsiveness & Quality
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Waiting time analysis
Map out the customer journey
Predict customer loss rates
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April 27, 2015
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Analyze processes with yield losses and rework
Toyota production system
Six Sigma
Statistical Process Control
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Final Exam
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The exam will be posted on
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